Your feedback matters
GROW Clinic aims to provide safe, respectful and effective care. We welcome compliments and suggestions, and we take concerns and complaints seriously. Raising a concern will not adversely affect your care, and we will treat you fairly and respectfully throughout the process.
Compliments and feedback
We are always pleased to hear when something has gone well. We also welcome suggestions about any part of your experience, including booking, communication, accessibility, your appointment and follow-up care.
You can speak to us directly or contact us using the details below.
How to raise a concern or make a complaint
Please tell us as soon as reasonably possible if you are unhappy with any aspect of your care or experience. You can raise a concern or make a complaint in person, by telephone, by email or in writing.
If you contact us verbally, we will make a written record and may ask you to confirm that it accurately reflects your concern.
Someone may contact us on your behalf with your permission, or where they have legal authority to act for you. Please let us know if you need the process explained differently or require a reasonable adjustment to help you make your complaint.
